Refund policy

Refund Policy

We strive to ensure your satisfaction with every purchase from our store. If, for any reason, your order is incorrect or faulty, we offer a 30-day cash back guarantee.

Please note:

• Shipping costs are non-refundable under any circumstance.
• Customers are responsible for all return shipping costs.

Here's how it works:

1. Eligibility:
   To be eligible for a refund, the item(s) must be returned within 30 days of the purchase date. The product must be unused, unworn, and in its original packaging.

2. Refund Process:
   If you find that your order is incorrect or you are unsatisfied with the product, please contact our customer service team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorization.

3. Return Shipping:
   Customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective product. For assistance, please contact us at shoplucelle@gmail.com

4. Refund Issuance:
   Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Please note:

• Refunds requested after the 30-day period will not be accepted.
• We reserve the right to refuse refunds for items that are not in their original condition or do not meet our return policy criteria.

For any further inquiries or assistance regarding refunds, please don’t hesitate to contact our customer service team.

Thank you for shopping with us. We appreciate your business and strive to provide you with the best shopping experience possible!